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Sellers - How to Start Selling Guarantee Guarantee for Buyer Protection

While the vast majority of transactions are trouble-free, there are occasions when transactions do not work out as expected. When buyers face any transaction problems, our Guarantee Program can be of great help.

Buyer transaction problems could be of the following two types:

  • Paying for an item and never receiving it; or

  • Receiving an item that is significantly different than what was described

The coverage limit is for transactions where payment was made using payment service, maximum up to Transaction amount (item price + shipment cost) paid for by the buyer to the seller.

In case of an "Item not as described dispute" the buyer will be required to send the item back to seller. In such cases, will, on a best effort basis provide additional assistance to the Buyer to return the shipment back to Seller. This shall apply only for shipments received in India and those which are to be returned to a location in India. In such cases, may provide the Buyer an option to return the item to seller through a courier company If the Buyer chooses to return the item to seller through such courier company, the Buyer shall not be required to pay any courier charge(s) to the engaged courier company at the time of such return.

However, Buyer may choose not to return the item through the courier company engaged by salesinn or in the event the location of the Buyer is not serviced by the courier company engaged by salesinn, then the Buyer may make his own arrangements to return the item to the Seller at the Buyer’s own cost. The Buyer shall retain and provide salesinn a valid proof of delivery of such shipment (Valid proof means the buyer providing a valid & online track-able proof of shipment which should consists of the sellers address, weight of the product and amount paid to the shipping company). On receipt of the valid shipment proof, salesinn will investigate the same and at its discretion may issue a salesinn coupon to the buyer equivalent to the shipment cost. Buyer can redeem this salesinn coupon subject to coupon terms. Buyer shall not be entitled to receive this shipment cost in cash or any other payment mode other than aforesaid salesinn coupon. Further the extra charges paid for by the buyer (like Octroi, Custom duties) will not be reimbursed to buyer by salesinn in any mode either through salesinn coupon or otherwise. International return shipment cost shall not be reimbursed in any manner.

Note: Retain the photocopies of the all offline correspondence with the seller.

Eligible transactions

  • You should be a fixed price buyer of an item listed and transacted on site.

  • Your item should be legal and in accordance with Listing Policies and User Agreement.

  • Payment should have been made to the seller in good faith and the proof of payment will have to be documented

Non-eligible transactions

  • The following items are not eligible for protection coverage under the Guarantee program:

    • Items paid for through payment modes which are not acceptable as per salesinn acceptable payment methods policy

    • Items that have been altered, repaired, discarded or resold by the buyer

    • Items which are picked up or delivered in person

    • Intangible items, such as services or digital items

    • Double payment or overpayment

    • Buyer's remorse (items bought by mistake or if you change your mind)

    • The buyer has violated or found to be violating any of the salesinn policies or has misused or found to be misusing salesinn eco system (including members related account)

    • The transaction amount is already refunded to the Buyer by the Seller or through a chargeback being raised by the buyer for the said transaction

    • Buyer is not willing to co-operate with salesinn in resolving the concern

    • Buyer has not paid for the item committed to buy

    • The product of following categories shall not be eligible for coverage under salesinn Guarantee claims for Item Not as Described / Item Not as Expected reasons

    • Personal Care items like:

      • Women’s Lingerie and Sleepwear items

      • Men’s Essentials (Vests, Briefs, Handkerchiefs, socks)

      • Body care & hygiene products post usage

      • Face care products post usage

      • Perfumes & Fragrances post usage

      • Hair Care products post usage

    • Eatables like chocolates

    • Non redemption of discount voucher(s) post purchases which are meant for purchases/ Buying

    • Books

    • Movies & Music DVD/ CD post usage

    • Technical defects in products for which a valid manufactured warranty is valid products

    • Product sold basis personal inspection by Buyer

    Buyer Eligibility Criteria

    The Buyer should be a confirmed user of salesinn from the time of transaction till the period when the protection is availed

    Payout to Buyer would be made only if there is no money which is overdue to salesinn incase the buyer is also a seller on salesinn

    There should be no previous instance Fraud chargeback’s raised by the buyer on his previous purchases made on salesinn

    Leaving Feedback after your dispute concern is closed by salesinn

    After your dispute (item not received or item not as described) raised with salesinn is closed, we encourage you to leave Feedback for the transaction. Please be honest, fair, and factual. This will help make other members aware of your experience and help keep salesinn a safe place to buy and sell.

    How to request Salesinn Guarantee protection Guarantee Program Workflow

    Steps to file a transaction concern

    Incase the buyer has not received the item he has paid for, or is not satisfied with the product received from the seller, he has an option to report his concern using any one of the following -

    • Mark the item not received in 'My Orders', which will send an automated escalation notification to salesinn, a case will be opened by salesinn on behalf of buyer

    • Contact salesinn using any of the available support channel (Email to '', or Phone support)

    100% Buyer Protection

    100% Buyer Protection

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    100% Secure Payment

    Reliable Ontime Delivery

    Reliable Ontime Delivery

    Easy Return Policy

    Easy Return Policy

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    Branded products

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    Payment Method:
    We accept payment through Credit Card, Cash Card, Debit Card, Netbanking of all major banks.

    Shipping Partner:
    We ship major items through Blue Dart apex, few large items like furnitures will go in cargo mode.

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